About Rescue Plumbing: A Chicago Success Story
From 3 Plumbers in Lincoln Park to Chicagoland’s #1 Emergency Team
Our Story
The Rescue Story: It Started with a “Gap”
Rescue Plumbing wasn’t founded by a corporation; it was founded by a plumber who was tired of the status quo.
In 2018, Benjamin Vance, a lifelong Chicagoan, noticed a frustrating trend in the industry: homeowners were waiting days for “emergency” service, getting hit with hidden fees, and dealing with technicians who didn’t care about their property.
Ben saw a gap in the market for a customer-centric, truly 24/7 plumbing service. He launched Rescue Plumbing in Lincoln Park with just three plumbers, one office manager, and a simple promise: “We show up when you need us, and we fix it right.”
Residents Rescued Every Month
Neighborhoods We Proudly Serve
Top Ranked Plumbers
Years of combined experience
Meet the Founder: Benjamin Vance
Redefining the Chicago Plumbing Experience
In 2018, Benjamin Vance looked at the plumbing landscape in Chicago and saw a major disconnect. Homeowners were dealing with ’emergency’ services that made them wait days, hidden fees that appeared only after the work was done, and a general lack of transparency. Ben founded Rescue Plumbing to shatter that status quo.
He didn’t just want to build a company; he wanted to build a responsive force. His vision was simple but radical: a plumbing team that actually answers the phone at 2 AM, arrives when they say they will, and treats every client’s home with the same respect they would their own. Under Ben’s leadership, Rescue Plumbing has grown from a three-man operation into Chicago’s most trusted rapid-response team.
Deep Roots in Chicagoland’s Infrastructure
As a lifelong Chicago resident, Ben understands that our city’s plumbing is as unique as its architecture. From the vintage lead pipes in historic Lincoln Park greystones to the complex overhead sewer systems required in North Shore basements, Ben knows that a ‘one-size-fits-all’ approach doesn’t work here.
Ben has dedicated his career to mastering the intricacies of Chicago’s specific building codes and infrastructure challenges. He instills this technical expertise in every apprentice and licensed plumber who joins the Rescue team. When you hire Rescue Plumbing, you aren’t just getting a repair; you are getting a solution engineered by a local expert who knows exactly how your home was built.
“I wanted to create a company that not only resolved plumbing issues but built lasting relationships. Being a Chicago native, I understand the unique challenges of our city’s infrastructure—from the vintage greystones in Logan Square to the estates in the North Shore. We built Rescue to handle it all.” — Benjamin Vance
Nextdoor’s 2023 Neighborhood Fave!
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Plumbing Timeline
Our Journey (The Timeline)
We have grown fast because we put people first.
2018
The Beginning
Rescue Plumbing opened in Lincoln Park Chicago with only three plumbers and one office manager.
2019
Expansion
Opened 2 additional locations and expanded our services to the surrounding suburbs!
2020
“Rex” Arrives
Invested in an excavator to allow our plumbers to efficiently work on sewer repair jobs!
2021
Ranking Page One on Google! (Growth Mode)
Rescue Plumbing partnered with Rescue Marketing to improve marketing efforts while also opening a total of 4 additional locations.
2022
Community Roots
Became proud members of both the Lincoln Park Chamber of Commerce and the Wilmette/Kenilworth Chamber of Commerce. Sponsored Oscar Myers Elementary School’s walkathon.
2023
10 Rescue Trucks en Route! The Fleet Expands
Today, we have 9 incredible office staff members, 9 hardworking plumbers, 9 apprentice plumbers, and 2 excavation specialists! We were also named a 2023 Nextdoor’s Neighborhood Fave!
Today
Future Outlook
Continual growth and skills development for the next generation of plumbers who share our passion for providing quality service.
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Our Values
The Foundation of Our Success
At Rescue Plumbing, we are committed to customer satisfaction, exceptional service, and striving for excellence as we ensure our customers are always satisfied with the quality of our work.
Quality Workmanship
Our team of skilled professionals is dedicated to delivering top-notch plumbing services, ensuring every job is completed with the highest standards and stands the test of time.
Upfront Pricing
No “sticker shock.” We provide clear options before we start working.
24/7 Means 24/7
We don’t use answering services. You speak to a Rescue team member, day or night.
Community First
We live here, we work here, and we give back here.
Real Work. Verified Reviews. Real Ratings.
Industry Partners
Trusted Chicago Business Partners
We partner with local Chicago businesses to provide the best possible services to our customers.
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